Dinocoins

Pre-paid credits for seamless sequencing orders

Pre-paid credits for seamless sequencing orders

What are Dinocoins?

What are Dinocoins?

What are Dinocoins?

Dinocoins are pre-paid credits that you can purchase and use over time to submit sequencing orders, both for regular orders through your Dashboard and for Custom projects that are coordinated by email with our Support Team. 


Once purchased, the dinocoin credits are added to your account balance and can be assigned to be used either by an individual account or to be shared among a lab group. The balance of dinocoins is always visible in your account.


Dinocoins are especially useful if you want to prepay for future services. They also allow you and your lab members to share the same pool of dinocoins without the need for a new quote or PO each time an order is placed.

Bulk Dinocoin Purchase

Extra credits added to your account







+5% Free Credits

Purchases over $1,500

+10% Free Credits

Purchases over $10,000

FAQ

How do I purchase dinocoins and add them to my balance?

How do I submit a sequencing order using my Dinocoin balance?

How do I share dinocoins among members of my lab or group?

Can I transfer my Dinocoins to another user?

Can I pay for a sequencing order using both dinocoins AND a credit card or PO, or must an order be made with one payment method?

When I cancel an order or sample (or when it is marked empty upon receipt by the lab), will its value be refunded in dinocoins?

What discounts or credits do you offer for bulk purchases?

How do I obtain my credit for a bulk dinocoin purchase?

Do dinocoins expire?

Are dinocoins refundable?

How do I purchase dinocoins and add them to my balance?

How do I submit a sequencing order using my Dinocoin balance?

How do I share dinocoins among members of my lab or group?

Can I transfer my Dinocoins to another user?

Can I pay for a sequencing order using both dinocoins AND a credit card or PO, or must an order be made with one payment method?

When I cancel an order or sample (or when it is marked empty upon receipt by the lab), will its value be refunded in dinocoins?

What discounts or credits do you offer for bulk purchases?

How do I obtain my credit for a bulk dinocoin purchase?

Do dinocoins expire?

Are dinocoins refundable?

How do I purchase dinocoins and add them to my balance?

How do I submit a sequencing order using my Dinocoin balance?

How do I share dinocoins among members of my lab or group?

Can I transfer my Dinocoins to another user?

Can I pay for a sequencing order using both dinocoins AND a credit card or PO, or must an order be made with one payment method?

When I cancel an order or sample (or when it is marked empty upon receipt by the lab), will its value be refunded in dinocoins?

What discounts or credits do you offer for bulk purchases?

How do I obtain my credit for a bulk dinocoin purchase?

Do dinocoins expire?

Are dinocoins refundable?

Need help?
Contact our Finance Team for assistance with Dinocoins